Privacy Policy
Your data. Your control. Our responsibility.
SHAQOTOOLS is built for trust. This policy explains what we collect, how we protect it, and the options you have to manage your information at every step of your learning journey.
Last updated on November 20, 2025
Information We Collect
We only collect the details we need to deliver secure learning experiences and responsive support.
- Account details such as your name, email, password, and role when you register on the platform.
- Course and service activity including enrollments, progress, quiz attempts, and certificates.
- Payment records (processed via trusted providers) containing transaction IDs, method, and status — never full card numbers.
- Support interactions captured through chat sessions, contact forms, and consulting requests.
- Device and usage metadata (IP, browser, timestamps) that help us keep sessions secure and troubleshoot issues.
How We Use Your Information
Your data fuels the learning experience and helps our team keep everything running smoothly.
- Authenticate your account and personalize dashboards, recommendations, and notifications.
- Deliver purchases, unlock course content, generate certificates, and track learner outcomes.
- Provide timely support via chat or email, investigate reported issues, and improve our services.
- Send essential operational messages (enrollment confirmations, payment receipts, policy updates).
- Analyze aggregated usage trends to strengthen platform performance and security.
How We Protect & Share Data
Security is built into every layer of SHAQOTOOLS. We only share data when it is absolutely necessary.
- All sensitive traffic travels over encrypted connections and is stored in access‑controlled databases.
- Only vetted staff with explicit permissions can view learner or payment data, and every access is logged.
- We partner with PCI-compliant payment providers and reputable infrastructure vendors bound by strict contracts.
- We never sell personal data. We only disclose it when required to deliver the service or to comply with the law.
Your Choices & Rights
You stay in control of your information. Contact us any time to review, update, or remove your data.
- Access or update profile information directly inside your dashboard settings.
- Download certificates, invoices, or enrollment history for your own records.
- Request deletion of specific data or your whole account by emailing support@shaqotools.com.
- Opt out of optional marketing emails by using built-in unsubscribe links.
Need to talk to us?
If you have questions about this policy, want to exercise your rights, or need a custom data-processing agreement, our compliance team is ready to help.